Privacy Policy

Your privacy matters to us. This policy describes how Topazsanctuarylake gathers, uses and protects personal data belonging to guests and visitors to this website.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Topazsanctuarylake ("we", "us", "our") runs the website at https://topazsanctuarylake.website/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy-related questions please write to [email protected].

2. Information we collect

We gather the following categories of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send through our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is processed solely to provide and improve our services, including:

• To process reservations, payments and to deliver the services you book with us.
• To communicate with you about your stay, send confirmations and respond to enquiries.
• To comply with legal obligations (tax records, anti-money-laundering, gaming licence requirements).
• To improve our website and services, measured through aggregated, privacy-respecting analytics.
• To send marketing communications when you have explicitly consented; you can unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on the following legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in running a safe and well-functioning website.

5. Sharing of personal data

We do not sell personal data. We disclose it only to: trusted service providers acting on our behalf (payment processors, booking systems, IT hosting) under written agreements; public authorities where required by law; and successors in the event of a corporate reorganisation.

6. Cookies

This website depends on strictly necessary cookies to function. Optional analytics and marketing cookies are placed only after you consent through our cookie banner. You may withdraw consent at any time by clearing your browser storage for this site.

7. Data retention

We keep reservation and accounting records for the period mandated by tax and gaming-licence law (typically 10 years). Marketing data is retained only while your consent remains valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, rectify, erase, restrict or object to the processing of your personal data, and you have the right to data portability. To exercise any of these rights please write to [email protected]. You also have the right to lodge a complaint with your local data protection authority.

9. International transfers

When personal data is transferred outside the European Economic Area, we secure an adequate level of protection through Standard Contractual Clauses or equivalent safeguards.

10. Children

Our website is intended for adults aged 18 and over. We do not knowingly gather personal data from children under 16. If you believe such data has been provided, please contact us so we can remove it.

11. Changes to this policy

We may revise this policy from time to time. The "Last updated" date at the top of this page marks the current version. Material changes will be announced through this website.